Privacy Policy

1. Introduction

Laurenzo Bots Inc. ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Laurenzo Bots platform ("the Service").

2. Information We Collect

We collect the following categories of information:

Account Information

Name, email address, password (hashed), company name, and billing information provided during registration.

Platform Credentials

API keys, OAuth tokens, and access credentials for third-party platforms you connect (e.g., Shopify, TikTok, Twitter/X, Stripe). These are encrypted at rest and used solely to perform authorized actions on your behalf.

Usage Data

Bot activity logs, feature usage, analytics data, and performance metrics generated through your use of the Service.

Automatically Collected Data

IP address, browser type, device information, and cookies used for authentication and session management.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Execute automated bot actions on your connected platforms
• Process payments and manage your subscription
• Send transactional emails and service notifications
• Improve the Service through analytics and usage patterns
• Ensure security and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Third-party platforms you connect — only the data necessary to perform requested actions
• Payment processors (Stripe) — for billing and subscription management
• AI service providers — for processing bot instructions (data is not retained by these providers beyond the request)
• Law enforcement — when required by law, court order, or to protect our rights

5. Data Security

We implement industry-standard security measures including:

• Encryption of credentials and sensitive data at rest and in transit
• Tenant isolation to prevent cross-account data access
• 6-layer security protocol with blast radius limits, content scanning, and circuit breakers
• Regular security audits and monitoring
• JWT-based authentication with secure session management

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law. Bot activity logs are retained for 90 days for debugging and audit purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for data processing
• Object to automated decision-making

To exercise these rights, contact us at privacy@laurenzobots.com.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies. You can control cookie settings through your browser preferences.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your data may be processed in the United States or other countries where our servers and service providers are located. By using the Service, you consent to the transfer of your data to these jurisdictions, which may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact us at privacy@laurenzobots.com.